Data Center Engineer Technician
Technically skilled and highly motivated professional with ability to provide top-notch technical support and troubleshooting. Possess exceptional ability to communicate with diverse individuals to gather detailed information related to hardware and software errors; accurately determine solution and prepare comprehensive documentation.
Areas of Expertise:
Server+, Pursuing CCNA & Network+
Windows Desktop / Server, Microsoft Exchange, Blackberry Enterprise Server
Word, Excel, PowerPoint, Access, SharePoint, Visio, Communicator, AT&T Connect, Iocom IG Meeting, Tandberg, Meeting Place, Netmeeting, Adobe, Fluke LinkRunner, OneTouch2, File and Settings Transfer Wizard, Office Migration Tool, Lotus Notes, Veritas Backup Exec, Norton Ghost, Active Directory
Desktops, Servers, Blackberry, Pocket PC, Palm, Sound & Lighting Equipment
Atos IT Solution, Santa Clara, CA
Data Center Technician. 09/2015 to Present
I support large enterprise client who operates multiple data centers. My daily activities include completing tickets for hardware troubleshooting, replacement, and changes. My server experience is centered on HP discrete servers, but I provides some support to Microsoft Azure clusters as well. Work closely with server admins to find and replace failed hardware components on production servers. All while preventing downtime from accidents. Cable and troubleshoot fiber and copper based networks. Support networking devices by Cisco, F5, Juniper, and Arista.
Rose International, Kaiser Permanente, Oakland,
PC Deployment Analyst. 10/2014 to 09/2015
I started at Kaiser Permanente working independently replacing the companies aging PC’s. Imaged HP computers with Windows 7 Enterprise using a custom Symantec Deployment Solution. Migrated user data from Windows XP systems using in house custom scripts. Installed all necessary software using Symantec packager manger. Diagnosed any problems that arose post deployment. I worked tickets as desktop support when extra help was needed or techs were out on leave. I documented all customer interaction in remedy based ticketing systems.
Abbtech Professional Resources, State Wide, CA
Lead Point Of Sale Deployment Professional. 7/2014 to 10/2014
I’m was a lead technician for a team traveling to customer retail sites throughout California to deploy new Point Of Sale hardware and peripherals. Work with clients IT support to troubleshoot problems that arise during and after deployment.
Bayside Solution, Pleasanton, CA
PC Relocation Tech. 5/2014 to 10/2014
Worked as needed on a small team to relocate clients PC’s and peripherals to new office building.
Unisys, Fremont, CA
Desktop Support Analyst (Contracted through Apex Systems.), 10/2011 to 6/2013
Worked independently at 300 person site, and provided exceptional in-person service. Deployed workstations to new hires and employees with hardware failures. Imaged laptop and desktop computers with windows 7 image using Windows Automated Installation Toolkit (AIK) based process. Customized the freshly imaged workstation with software and hardware as requested by user. Follow basic troubleshooting principles to find, repair, and prevent future system problems. Thoroughly document all activity in web based ticketing system. Achieved HP Accredited Platform Specialist to repair HP laptop and desktop computers.
Chevron Oil Company, Richmond, CA
Desktop Support Analyst (Contracted through Professional Management, Inc.), 5/2007 to 10/2009
Provided technical support for hardware, software, and voice- / video- / data-sharing technologies to geographically dispersed users via phone / email and in person. Documented all actions on Web-based ticketing system to document user communications, workarounds, and solutions. Imaged workstations using multiple methods based on the version of Windows. Installed all needed software based on user/manager questioner. Deployed workstations to user on site and off site. Maintained specialized laboratory and process automation equipment and software. Trained users on software / hardware operation, including various mobile devices. Collaborated on network / server troubleshooting and resolution; used appropriate testing tools. Assisted with the setup and troubleshooting of Enterprise Activated Blackberry Devices.
- Ensured maximum availability of business-critical applications and systems, including VPN, Citrix, and Terminal Services for remote access, Exchange, Smart Card Authentication, and SAP.
- Consistently adhered to established best practices for all support operations and user interactions.
- Participated on development and implementation of procedures and systems to store and dispose of IT equipment and ewaste.
- Recognized for outstanding performance, composure, and ability to communicate with users to successfully resolve issues with two “On The Spot” awards.
Served as Lead for 4-member team preparing and deploying PCs and laptops; provided seamless transition with minimal downtime and facilitated user adoption of new equipment. Installed customized Windows XP OS and utilized Files and Setting Transfer Wizard and Office Migration Tool. Collaborated with Level 2 and 3 technical support to resolve issues during deployment. Documented all communication with users. Updated equipment inventory. Completed all required safety and information protection training.
- Effectively prioritized and coordinated multiple deployments to ensure on-time completion.
- Identified and documented potential issues and appropriate corrective actions.
- Received numerous letters of appreciation from clients for excellent performance.
Ohlone College, Fremont, CA
IT Student, 2004 to 2007
Completed courses in C++ programming, Cisco networking, UNIX / Linux administration, and UNIX shell programming.
Trucco Lighting and Sound, Hayward, CA
Desktop Support Analyst (Contracted through Apex Systems.), 11/2012 to 10/2004
Created and implemented lighting and sound designs to meet customer specifications for various events including corporate parties, theater, and architectural lighting. Conducted detailed needs assessment and venue walk-through to capture client requirements; provided regular updates on project status. Stayed on site through the event to run equipment. Upon the completion of an event all equipment was inspected and repaired if needed.
Irvington High School Fremont, Fremont, CA
On-call Computer Technician / Network Technician, 2000 to 2005
Maintained, troubleshot, and repaired 300 PCs, peripherals, non-Cisco Ethernet Network, Windows 2003 Servers, SCSI data array, UPS, and Tape Library. Administered Active Directory, including adding users and groups, permissions, organizational units, and group policies. Created computer images using Symantec Ghost. Key Achievements:
- Instrumental to implementation of File Server backup and restore procedures to contribute to business continuity efforts.
- Built and implemented Microsoft Software Update Server to improve availability of updates.
- Served in Volunteer role before receiving promotion to full-time employee in 2004.
Trucco Lighting and Sound, Hayward, CA
Lighting and Sound Engineer, 2002 to 2004
Created and installed lighting and sound designs and systems to meet customer specifications for various events. Conducted detailed needs assessment and venue walk-through to capture client requirements; provided regular updates on project status. Inspected all equipment after close of events. Key Achievements:
- Maintained detailed tracking records to meet all deadlines and expectations.
- Easily adapted to changing client requirements and plans and promptly addressed all issues.
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Additional experience as Tech Director with Irvington Conservatory Theater.
Education & Credentials
High School Diploma 2004 – Irvington High School, Fremont, CA
Professional Development: HP Accredited Platform Specialist / Chevron’s Business Conduct and Ethics Code ~ Hazard Communication (HazCom) / Chemical Hygiene (ChemHyg) / TSCA / Personnel Orientation / PPE Initial ~ Fire Extinguisher / Emergency Action Plan, Shelter-in-Place ~ Lockout / Tagout Awareness Level ~ RISP Training for Employees and Contractors ~ Defensive Driving ~ FCC Amateur Radio License ~ Computer-aided Drafting 1 & 2 ~ StageCraft Design ~ Silicon Waffer Design Production ~ SEMI’s Workforce Development (High Tech U) ~ Electronics I
Awards: 1st Place, 2004 and 3rd Place, 2003, Ohlone College Theater Festival Tech Olympics ~
“Synergy Award,” CSU Sacramento Lenaea Festival, 2002 and 2004
Affiliation: Member, Amateur Radio Relay League